Highmark Mechanical Solutions

At Highmark HVAC, we respect your privacy and are committed to protecting it through this Privacy Policy. This policy describes how we collect, use, share, store, and protect your personal information when you use our website, https://highmarkhvac.ca. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Business name
  • Mailing address
  • Service inquiries and booking details
  • Other details you provide through our contact forms or customer inquiries

We collect data through:

  • Online forms on our website
  • Advertising campaigns
  • Third-party analytics tools
  • Direct interactions with our team

2. How We Use Your Information

We use the information we collect to:

  • Provide HVAC services and consultations
  • Respond to inquiries and provide customer support
  • Process service requests and transactions
  • Improve our website and services
  • Send marketing emails (only with user consent)
  • Conduct analytics to enhance user experience
  • Display retargeting advertisements

3. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your data with:

  • Third-party service providers (e.g., email marketing platforms, analytics tools)
  • Advertising platforms (e.g., Google, Facebook) for marketing purposes
  • Regulatory authorities if required by law

4. Data Storage and Retention

  • Data is stored securely on cloud servers and/or local servers.
  • We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • If you request data deletion, we will remove your data unless retention is legally required.

5. Your Rights and Choices

You have the right to:

  • Access, modify, or delete your personal information
  • Opt-out of email marketing communications
  • Request details about how your data is being used

To exercise these rights, contact us at [Insert Contact Email].

If you are a resident of jurisdictions such as California (CCPA) or the European Union (GDPR), additional rights may apply, including the right to:

  • Request the deletion of personal data
  • Opt-out of data selling (if applicable)
  • File a complaint with a data protection authority

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for:

  • Website functionality
  • Analytics and performance tracking
  • Advertising and retargeting campaigns

If required, we provide a cookie banner for users to manage their preferences. Users can also manage cookies through browser settings.

7. Legal Compliance

We comply with:

  • General Data Protection Regulation (GDPR) for EU users
  • California Consumer Privacy Act (CCPA)
  • CAN-SPAM Act (United States)
  • Canada’s Anti-Spam Legislation (CASL)

If required under CCPA, we will provide a “Do Not Sell My Personal Information” link on our website.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or website notifications.

9. Contact Information

If you have any questions about this Privacy Policy or would like to request data access or deletion, please contact us at:

Highmark HVAC
Website: https://highmarkhvac.ca

By using our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Highmark HVAC with your data.